G GuestOS Operations Desk

Autonomous Hospitality Operations New: TT-Lock Keyless + WhatsApp AI

The autonomous desk for every house.

GuestOS automates the daily pulse: temporary smart lock door PINs, 24/7 WhatsApp AI concierge, visual Gantt diary, Booking.com competitor rate radar, and 1-tap mobile housekeeping dispatch. Built for owners who refuse to babysit a PMS.

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Keyless Access TT-Lock temporary door PINs WhatsApp AI Meta Cloud API concierge Booking Diary Visual Gantt & room move Dynamic Rates Competitor radar & Hermes Agent Housekeeping 1-tap Telegram dispatch

Operations Floor & Diary

The daily pulse of every property in one place.

From morning arrivals to late-night room moves, see what needs attention across your entire portfolio.

Today's Floor DashboardCore

What needs a hand before noon.

Live property clock, a need-action pill, and seven tight KPIs. Arrivals queue and details-not-sent on the left; critical alerts, channel status, and latest inbox messages on the right.

  • Occupancy, in house, arrivals, departures, unpaid, ID pending, and channel exceptions
  • Send check-in details with one click from the queue when rooms are ready
  • Responsive desktop, tablet, and mobile layouts with bottom navigation dock
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Visual Booking DiaryCore

A visual Gantt that matches the real floor.

Properties as bands, physical rooms as rows, stays as color-coded bars. Search a guest name or booking confirmation ID, jump to any date, and open the preview drawer to reassign rooms, review balances, or manage stays.

  • Paid / unpaid status pulled live from PMS balances, not just Stripe extras
  • One-click room moves and instant stay deletions with auto-reconciled stay dates
  • Room labels seed dynamically from live room types: never a hardcoded map
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Platform Settings & StaffCore

Unified configuration, permissions, and team dispatch.

Configure business parameters, housekeeping staff rosters, diary visual colors, and notification webhooks. Role-based access ensures housekeepers, managers, and owners see only what their job requires.

  • Live housekeeping roster with on-site tracking and cleaning assignments
  • Custom diary status colors, tax rules, and email delivery providers
  • Full audit logging tracks every state transition, access code generation, and price change
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Smart Keyless Access, Verification & Climate

Self check-in without keyboxes, physical keys, or app downloads.

Automated temporary door PINs for every booking, backed by biometric identity verification and arrival-aware smart heating.

Guest Self Check-inCore

Door codes, Wi-Fi, and arrival instructions without an app.

Guests access their reservation on any mobile browser to view activated door and room keypad PINs, Wi-Fi credentials, and arrival directions: zero app downloads or accounts required.

  • Automated door access release triggered precisely when check-in window opens
  • Delivers front door touch PINs and individual room keypad codes with tamper-proof instructions
  • Integrated early check-in and late checkout upgrade link with instant housekeeper dispatch
Self check-inself-checkin.png

TT-Lock Smart LocksOptional

Unique PINs that activate and expire on time.

GuestOS connects directly to your TT-Lock front door and room keypad locks. When a booking confirms, temporary PIN codes are generated automatically. Codes activate at check-in time and expire at checkout.

  • Front door and individual room codes delivered via {{temp_pin_front}} placeholders
  • Door keypad punches automatically mark the guest as "Arrived" on the booking diary
  • Live battery status monitoring, access audit trail per lock, and Vault secret protection
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Identity VerificationOptional

Verify passports and facial liveness before releasing keys.

Didit identity verification sends guests a frictionless passport and biometric selfie scan on their mobile browser. Once verified, the booking is instantly updated and door access codes unlock.

  • Bank-grade government ID and 3D face liveness verification
  • Staff see "ID Pending" on the dashboard until cleared: zero unverified arrivals
  • Zero biometric media stored on local servers, fully GDPR compliant
Identity verificationverification.png

Smart Heating & Hot WaterOptional

Automated hot water and pre-heating for scheduled arrivals.

Connect Tuya smart switches and heaters directly to guest arrival calendars. GuestOS pre-heats hot water cylinders N hours before check-in and executes automated shutoff after checkout: cutting utility waste without manual switch management.

  • Arrival-aware pre-heat lead hours triggered by booking check-in schedule
  • Post-stay shutoff automatically cuts standby power after guest departure
  • Isolated Vault kill switch default off: zero background cloud API writes when disabled
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Communications & Concierge

One inbox and WhatsApp desk for every property.

Guest mail and WhatsApp messages land in one unified console. The AI agent drafts replies grounded in your house facts.

Unified Guest InboxCore

Read, match, answer in one unified inbox.

Inbox / Matched / Done workflows. Threads automatically link to existing reservations. The AI agent generates accurate reply drafts using verified house rules and booking details. Approve, polish, or send with one click.

  • Per-house From address when sending official correspondence
  • Booking.com guest message extraction without OTA portal clutter
  • Interactive activity dock with one-tap Approve, Polish, and Send
Unified inboxinbox.png

WhatsApp Business AIOptional

24/7 guest concierge via official Meta API.

Give guests instant support right in WhatsApp. GuestOS matches phone numbers to active bookings, delivers door access PINs, and answers questions about Wi-Fi, heating, or parking with prompt-injection defense.

  • Official Meta Cloud API (v21.0) with strict HMAC-SHA256 signature verification
  • Door codes shared only when guest identity and reservation match
  • Sentiment monitoring and automatic handoff to staff when human attention is needed
WhatsApp conciergewhatsapp.png

Telegram Mobile OpsOptional

Run the entire desk from your Telegram pocket.

When an AI draft is ready, your team's Telegram ops channel receives the guest inquiry and suggested response. Tap Send, Regenerate, or Edit. Housekeeping receives instant YES / NO confirmation prompts for early check-in requests.

  • Instant draft approval cards on mobile with zero app installs
  • Housekeeping approvals capture or release card authorization holds immediately
  • Dedicated forum topics per property, housekeeping, or critical operational alerts
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Arrivals & Paid Upsells

Instructions, SMS fallback, and paid extras.

Multi-channel delivery ensures guests always receive instructions and door codes before arriving on site.

Check-in Email GuidesCore

Directions and entry codes before the guest arrives.

Multipart HTML + text guide dispatched N hours before check-in. Injects front-door and room PINs automatically with arrival maps, check-in policies, and host contact details.

  • Dynamic placeholder engine: {{temp_pin_front}}, {{guest_name}}, {{room_name}}
  • Delivery tracking with bounce detection and automated retry queues
  • Rich HTML guides optimized for mobile email clients and dark mode
Check-in emailcheck-in.png

Check-in SMS DeliveryOptional

Instant SMS fallback for guests on the move.

ClickSend SMS fallback. Per-house concise templates ensure guests never get stuck outside without reception or mobile data, delivering emergency contact and door PINs straight to SMS.

  • Concise per-house SMS templates with emergency phone numbers and door codes
  • Automatic country-code normalization and international delivery logs
  • Isolated Vault kill switch default off: zero unexpected carrier charges
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Early & Late ExtrasCore

Monetize early arrivals with housekeeper sign-off.

Guest offer link with Stripe card hold. Cleaner taps YES on Telegram to capture; NO releases funds instantly. Only approved adjustments extend smart lock valid windows.

  • Card pre-authorization holds funds without capturing until cleaner approves
  • Cleaner NO or 30-min timeout releases the authorization hold automatically
  • Smart lock access windows automatically adjust upon approved booking adjustments
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Dynamic Pricing & Revenue Intelligence

Conversation-first pricing and competitor radar.

Hermes AI analyzes market demand, scrapes Booking.com competitor rates across dated rooms, and drafts rate adjustments with unbreakable safety limits.

Hermes Pricing AgentBeta

Propose, discuss, and sign off nightly rates in natural chat.

Hermes monitors booking velocity, local demand surges, competitor price spikes, and upcoming city events to draft pricing proposals. Interactive proposal cards let you review dated price changes with one-tap Approve, polish, or discard.

  • Interactive pricing cards with date range, target room types, and proposed delta
  • Permanent safety limits: floor and cap boundaries prevent runaway pricing
  • Natural conversation interface: ask Hermes for weekend pacing, gap analysis, or event pricing
Beta
Pricing agentrates.png

Competitor RadarBeta

Real-time Booking.com competitor scraping mapped to your room types.

Connect local competitors directly via their Booking.com listings. GuestOS scrapes live dated prices and aligns competitor room categories directly with your configured room types for true apples-to-apples market parity.

  • Multi-competitor radar tracks forward dated prices across all nearby properties
  • Automated room matching maps OTA room categories onto your physical units
  • Instant market variance alerts flag when nearby rates surge or drop below your floor
Beta
Competitor radarrates-competitors.png

Rates Cockpit 2.0Beta

Nightly rate calendar, bulk editor, and transparent price audit trail.

Full visibility across 14, 28, or 62-night windows. Drag or shift-select date blocks across room types to adjust rates, set min stay, or close rooms. Transparent explanation drawer details whether a price comes from manual override, eviivo sync, or rule algorithms.

  • Drag and shift-select bulk editor for price, ±% / ±£ adjustments, and minimum stay rules
  • Transparent price explanation drawer reveals exact rule step, author, and audit source
  • PriceLabs import support when you already run algorithmic pricing rules
Beta
Rates calendarrates-calendar.png

Local Event IntelligenceBeta

Turn local concerts, festivals, and holidays into pricing revenue.

Automated ingestion monitors gov.uk bank holidays, regional festival feeds, stadium concert calendars, and competitor rate spikes. GuestOS scores event importance and drafts targeted pricing uplifts with release windows: suggestions never touch rates until you approve.

  • Automated ingestion: gov.uk bank holidays, iCal, RSS feeds, schema.org event pages, and competitor spikes
  • Intelligent importance scoring: filters high-demand arena concerts, sports, and festivals from low-impact talks
  • Zero autonomous price changes: event uplifts stay queued for review until confirmed by staff
Beta
Event sourcesevent-sources.png

Seasonal Rules & Forward OutlookBeta

Per-room seasonal matrices and dynamic stay length rules.

Configure recurring seasonal profiles, dated event periods, and minimum stay rules per physical room type. A live 90-night price outlook chart models base limits, stay rules, and channel markup across all your rooms before saving.

  • Room-type seasonal profiles with recurring yearly windows and custom min stay rules
  • Dynamic stay rules: adjusts minimum and maximum stay length based on forward lead time
  • 90-night forward price outlook chart previews nightly rates across every room type
Beta
Rules & seasonsrates-rules.png

Multi-Channel Distribution & OTA Sync

Real-time channel distribution across global travel networks.

Sync rates, availability, and room mappings across Booking.com, Airbnb, Expedia, and VRBO with zero rate parity conflicts.

Channel Manager & Two-Way SyncOptional

Direct two-way synchronization across global travel channels.

Monitor channel health, availability blocks, and room mappings across Booking.com, Airbnb, Expedia, and VRBO in real time. Direct API connectivity eliminates double bookings and ensures instant rate updates across your entire portfolio.

  • Two-way rate and availability synchronization across all major global OTAs
  • Dynamic room-type mapping connects OTA listing categories directly to physical rooms
  • Instant exception logging flags conflicts before they reach arriving guests
Channel managerchannel-manager.png

Agent Governance & Knowledge Base

You choose how far the agent goes.

Three operating modes with granular permission matrices. Set the autonomy floor per function; sensitive financial actions stay locked.

Agent Autonomy MatrixCore

Fine-grained autonomy floor with unbreakable safety limits.

Three operating modes (Manual, Semi-Auto, Full-Auto) govern daily actions. Staff sign off on every message in Manual; high-confidence routines execute unattended in Full-Auto. Financial transactions and rate updates stay permanently locked.

  • Fine-grained function × mode matrix with real-time confidence thresholds
  • AI drafts pause for human review whenever confidence falls below policy
  • Unbreakable safety locks on financial captures and rate overrides
Autonomy matrixagent.png

House Knowledge BaseCore

Facts in the house. Strictly grounded AI responses.

The house Knowledge base stores check-in instructions, Wi-Fi keys, parking guides, and house policies. Reply templates format messages while the matrix enforces confidence thresholds and safety limits.

  • Property-scoped and room-scoped knowledge articles for unique property requirements
  • AI responses are grounded strictly in house knowledge: no hallucinations
  • Semantic coverage scoring flags gaps and holds messages for human review
Knowledge baseknowledge.png

Multi-Property Portfolio & Custom Integrations

Add properties in minutes and connect any external system.

Scale from one boutique guest house to dozens of locations. Every integration and custom adapter adapts instantly to each property.

Add Property WizardCore

Add a house in 5 minutes. Do not write code.

The top-bar switcher toggles between a global portfolio view or a specific house. The 7-step property wizard configures address, contact details, house check-in hours, and physical rooms in minutes.

  • 7-step onboarding wizard imports listings and configures rooms dynamically
  • Zero code deploys or database migrations needed to add or remove properties
  • Global property selector preserves active context across all admin tools
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Integrations & Custom AdaptersCore

10+ native integrations with custom connectors built to order.

Manage TT-Lock, WhatsApp, Telegram, ClickSend SMS, Didit ID, Guesty, and OTAs in one central hub. Need a connection to custom smart lock hardware, a regional booking channel, local IoT sensors, or bespoke accounting software? We build and maintain custom integration adapters directly for your operations.

  • 10+ native integrations ready to activate with isolated Vault kill switches
  • Custom integration engine: bespoke API, webhook, and hardware adapters developed on demand
  • Enterprise secret security: all API keys and tokens encrypted in HashiCorp Vault
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Ready to automate your operations?

Experience the GuestOS operations desk.

Book a live walkthrough with our operations team. Designed for boutique hotels, guest houses, and serviced accommodation.

Book a live demo